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Internal
Management Bureau
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| FILING A COMPLAINT | |
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| Should you have a complaint, you can visit, write or call the Internal Affairs Division | |
| 3421 N. Causeway Blvd., Suite 600 | |
| Metairie, LA 70002 | |
| Monday-Friday 8:30am - 4:30pm | |
| 504-832-2362 | |
After hours, you may visit the Westbank Correctional Center, 100 Dolhonde Street, Gretna, or call the 911 Communication Center. |
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| COMPLIMENTS | |
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| Should you wish to compliment an employee, you may write to: | |
| Sheriff Newell Normand | |
| 1233 Westbank Expressway | |
| Building B, 5th floor | |
| Harvey, La 70058 | |
| or call the Internal Management Bureau, Monday - Friday 8:00am - 4:30pm at 504-832-2445. | |
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| INVESTIGATING COMPLAINTS | |
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| The Internal Affairs Division's major function is the receiving, processing and investigating of noncriminal complaints initiated by citizens against employees of the Sheriff's Office. | |
| The Criminal or Special Investigation Bureaus investigate all criminal allegations made against employees of the Sheriff's Office. | |
| To ensure the public's trust and maintain the Sheriff's Office integrity, all complaints are investigated timely and objectively. | |
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| FREQUENTLY ASKED QUESTIONS AND ANSWERS | |
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| Q. How do I file a complaint against an employee of the Sheriff's Office? | |
| A. Complaints against any employee will be taken at the Internal Affairs Division during normal business hours. After hour complaints will be taken at the Westbank Correctional Center, or you may call the 911 Communication Center. | |
| Q. In what form can the complaint be filed? | |
| A. The Internal Affairs Division will accept: In person, letters, telephone and in some instances, you will be requested to come to IAD to complete your complaint. A complaint may request anonymity. | |
| Q. What is my responsibility in filing a complaint against an employee of the Sheriff's Office? | |
| A. While the Sheriff's Office does encourage citizens to file complaints, that complaint must be made in "good faith." The filing of a "false complaint" may result in criminal or civil action as prescribed by law. | |
| Q. Will I be threatened or harassed by employees of the Sheriff's Office if I file a complaint? | |
| A. Threats and harassment will not be tolerated. | |
| Q. How long does it take a complaint to be completely investigated? | |
| A. The average investigation takes 30 days to 6 months to complete depending on the complexity of the case. | |
| Q. Will I be notified of the findings? | |
| A. Yes. Both the complainant and the employee are notified of the findings in writing. Should you have any questions about the findings, you are encouraged to contact the Internal Affairs Division. | |
| Q. Do other agencies investigate police misconduct? | |
| A. Yes. The Federal Bureau of Investigation can investigate allegations of misconduct. | |
| GENERAL INFORMATION | |
| FOR NON-CRIMINAL COMPLAINTS: | |
| Internal Management Bureau | |
| Internal Affairs Division | |
| 3421 N. Causeway Blvd., Suite 600 | |
| Metairie, LA 70002 | |
| 504-832-2362 | |
| FOR CRIMINAL COMPLAINTS: | |
| Criminal Investigation Bureau (Crimes Against Persons & Property) | |
| Special Investigations Bureau (Vice-Intelligence-Narcotics) | |
| 725 Maple Avenue | |
| Harvey, LA 70058 | |
| 504-364-5300 | |
| FIELD OPERATIONS BUREAU: | |
| Uniform Patrol Division | |
| FIRST DISTRICT | SECOND DISTRICT |
| 4116 Hessmer Avenue | Oakwood Shopping Center |
| Metairie, LA 70002 | 197 Westbank Expressway |
| 504-883-7260 | Gretna, LA 70056 |
| 504-363-5670 | |
| THIRD DISTRICT | FOURTH DISTRICT |
| 1425 Cross Street | 4436 Veterans Blvd, Suite 21 |
| Marrero, LA 70072 | Metairie, LA 70006 |
| 504-349-7400 | 504-883-7340 |
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This
site was designed by JPSO. For information about this site,
contact Colonel Kenneth C.
Hughes, Jr.
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