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Compliments or Complaints

COMPLIMENTS

The men and women of the JPSO work hard each day to protect you and your family, the local businesses, and the many visitors to our parish.  We are striving to address any issue that arises in a professional and efficient manner.  It means a lot to the Sheriff and the employee to know that we have served you well.

If you wish to compliment an employee, you may write to:

Sheriff Newell Normand
1233 Westbank Expressway
Building B, 5th Floor
Harvey, LA 70058
504-363-5701

-or-

Internal Management Division
3421 N. Causeway Blvd, Suite 600
Metairie, LA 70002
504-832-2362                         
                                                  

If you choose to, you may call the Internal Management Bureau at 504-832-2445, Monday through Friday, between the hours of 8:00 am and 4:30 pm.

COMPLAINTS

The men and women of the JPSO work hard each day to protect you and your family, the local businesses, and the many visitors to our parish.  We are striving to address any issue that arises in a professional and efficient manner.  Should you have a complaint about one of our employees or officers, it would be handled by our Internal Management Division.

The Internal Management Division (i.e., “Internal Affairs”) is responsible for receiving, processing, and investigating non-criminal complaints initiated by citizens against employees or officers of the JPSO.  Criminal complaints are handled by the Criminal or Special Investigation Bureaus.  To ensure the public’s trust and maintain the integrity of this office, all complaints are handled timely and objectively. 

Should you have a complaint, you can call us or you can write or visit us at:

NON CRIMINAL COMPLAINTS:
Internal Management Division
3421 N. Causeway Blvd, Suite 600
504-832-2362

CRIMINAL COMPLAINTS
Special Investigations Bureau or
Criminal Investigations Bureau
725 Maple Street
504-364-5300

Our offices are open from 8:30 am to 4:30 pm, Monday through Friday (except for holidays).

If you feel the need to immediately file a complaint and our offices are closed, you can call “911”.


FREQUENTLY ASKED QUESTIONS:

Q.  How do I file a complaint against an employee of the Sheriff’s Office?
A.  Complaints against any employee will be taken at the Internal Management (i.e., “Internal Affairs”) during normal business hours.  After hours complaints will be taken by the 911 Communications Center.

Q.  In what form can the complaint be filed?
A. 
The Internal Management Division will accept complaints in person, via letters, or by telephone.  In some instances, you will be requested to come in to our offices to complete your complaint.  A complainant may also request anonymity.

Q.  What is my responsibility in filing a complaint against an employee of the Sheriff’s Office?
A. 
While the Sheriff’s Office does encourage citizens to file complaints, that complaint must be made in “good faith”.  The filing of a “false complaint” may result in criminal or civil action as prescribed by law.

Q.  Will I be threatened or harassed by employees of the Sheriff’s Office if I file a complaint?
A. 
Threats or harassment will not be tolerated.  Our Internal Management offices are located separate and apart from any other JPSO facility to protect the complainant.

Q.  How long does it take a complaint to be completely investigated?
A. 
The average investigation takes anywhere from 30 days to 6 months to complete, depending on the complexity of the case.

Q.  Will I be notified of the findings?
A. 
Yes.  Both the complainant and the employee are notified of the findings in writing.  Should you have any questions about the findings, you are encouraged to contact the Internal Management Division.

Q.  Do other agencies investigate police misconduct?
A. 
Yes.  The Federal Bureau of Investigation (FBI) can investigate allegations of misconduct.